CEO 6 Month Report

MOVING FORWARD The 12 components of my vision for Northern Light Health

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PERFORMANCE Stewardship of Resources

EFFICIENCY Digital Transformation

INNOVATION Model for Delivering Solutions

Northern Light Health will strive to be an industry best practice model and will rank in the top quartile or higher for cost efficiency, outcomes and engagement. Successful performance of Northern Light Health in 2019 is correlated with the success of the Operational Excellence initiative; now the next level of performance improvement must be launched, emphasizing access, quality, and coordinated care.

Northern Light Health will build on the initial efforts in telehealth and electronic health records. Stress and workloads will be reduced because of the efficiency and connectivity with other providers of care. Care will be easier to access by consumers. The unit cost and capital requirements to provide Information Services will be reduced, and the clinical informatics database will be used to take population health indicators to a higher level of knowledge.

Northern Light Health will be known for its innovation and will continually seek to build this competency. The Innovation Center will be a well- regarded model for creativity and the delivery of best practice solutions. Northern Light Health colleagues will feel a sense of accomplishment from working together to produce excellent solutions in an inclusive environment. The Innovation Center will tackle pressing problems and facilitate solutions that are thoughtful, consumer- focused and effective. Northern Light Health team members find the Innovation Center is an example of the renewed culture to be free to express creative thinking.

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