CEO 6 Month Report

MOVING FORWARD The 12 components of my vision for Northern Light Health

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CONSUMER-FOCUS Partners in Individual Care

BEHAVIOR Environments of Mutual Accountability

STABILITY Economic Strength

Northern Light Health will be known as a consumer-focused organization that seeks to deliver quality services at an appropriate price. Our services will be seen as the place to go in the communities we serve for health information and healthcare service navigation: a partner in individual care.

Northern Light Health colleagues will work together in an environment of mutual accountability, trust and respect. Since we work as a team, our innovation process and our systematic adoption of best practices will benefit each community that we serve. The organization will be deeply connected, and the broader management team will be aligned around our common vision. The management team will collaborate effectively, providing care and support for one another. Leaders will be active participants in the strategic and operational dialogue of Northern Light Health.

Northern Light Health will produce stable 3% and greater operating margins and will be effective at deploying systems to respond to the changing revenue stream environment. We will move toward an upgraded bond rating and the balance sheet will continue to grow to a minimum of 140 days cash- on-hand and a cash-to-debt ratio of at least 125%. Northern Light Health will lower its operating cost structure to no more than 110% of Medicare reimbursement. We will install state-of-the-art expense- and revenue-management systems to enable us to succeed in any payor environment. All of this will allow us to invest (and reinvest) the capital required to assure safe and modern facilities, technology, and equipment which will enhance every stakeholder’s perception of Northern Light Health quality and safety.

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