Diversity Equity Inclusion

NOVEMBER 2020 Racial, Social, and Medical Justice Quarterly Report Inclusion Diversity & Equity,

Diversity, Equity, and Inclusion Update November 2020

New Director of Diversity, Equity, and Inclusion

Introduction While progress towards true social and medical justice in our society will take time, we have made some tremendous strides in our work at Northern Light Health. Our Diversity, Equity, and Inclusion (DEI) Council (a new name) and the work of all our people make this possible. For them I am thankful.

“I am bicultural/bilingual myself and extremely dedicated to all types of diversity, equity, and inclusion matters. I would like to empower all members of our community, help bridge gaps, eliminate barriers, and promote care and compassion for all.”

Diversity, Equity, and Inclusion Council Activity

The Council has agreed on a series of steps within our 16-month System Goals that will enhance our culture of caring and inclusion and embrace diversity. The goals including operationalizing at least two specific recommendations in areas of diversity in recruitment or hiring, expanding our welcoming and community efforts for providers and others coming into Maine and their families, and potential other initiatives that reflect our culture of caring.

Marwa Hassanien accepted the position of director of Diversity, Equity, and Inclusion, and started on November 9. Marwa reports to senior vice president and chief Human Resources officer, Paul Bolin. Northern Light Health created the position to ensure that our work around embracing and promoting ideals that advance a system where social and medical justice helps define our promise of making healthcare work for the people of Maine. Marwa has a strong background in education and most recently served as an adjunct faculty at University of Maine and Eastern Maine Community College. She holds a Master of Arts in Education, a Master of Science in Linguistics, and a Bachelor’s Degree in Technical Writing. She is currently a

doctoral candidate in Literacy at UMaine. In her role, Marwa will advance the work plan of the DEI Council. Among her other duties will be supporting the chief quality officer on medical justice initiatives and training, and engage with community and patient groups. Marwa says she was attracted to this job because she understands the many issues that are prevalent today, “I am bicultural/bilingual myself and extremely dedicated to all types of diversity, equity, and inclusion matters. I would like to empower all members of our community, help bridge gaps, eliminate barriers, and promote care and compassion for all.”

As it meets monthly over the coming months, the Council will continue to work on refining its goals and implementing effective training and support for our initiatives.

The Council further reviewed and approved materials that indicate Northern Light Health’s commitment to diversity. Over the fall and winter, these signs and stickers will be placed prominently in public areas throughout our facilities to demonstrate public commitment.

Diversity, Equity, and Inclusion | November 2020 | 3

DEI Campaign Report

The Diversity, Equity, and Inclusion (DEI) Council will soon begin an educational campaign that reinforces to all that Northern Light Health is a culturally sensitive and diverse environment in which all are welcome. To move this work forward, we designed the following campaign elements:

Diversity & Equity,

Inclusion

Inclusion Posters We will also create a series of posters, which reflects the diversity of our community and includes our inclusion statement. While in our traditional Maine Made Us format, these posters feature portraits of diverse Northern Light Health staff.

Racial, Social, and Medical Justice Quarterly Report We developed an Inclusion Statement that was approved by the DEI Council. It summarizes our vision of inclusion in accessible, recognizable statements that encourage action. These words will be posted to our Diversity, Equity, and Inclusion web pages for easy a cessibili y as communit m mbers are selecting a healthcare provider or looking to learn more about our values and other information. In high traffic areas (i.e., lobbies, foyers, waiting areas), the statement will be accompanied by a brightly colored cling that serves as a reminder that Northern Light Health is a welcoming and safe environment for all.

Northern Light Health Inclusion Statement

Northern Light Health has a responsibility to live our values. We are committed to Identifying all explicit and implicit biases within Northern Light Health and embracing and promoting ideals that create a system where social and medical justice drive our contributions to society and define how we make healthcare work for the people we serve.

We

• Speak up when we see bias or injustice • Engage with diversity matters and events

• Take action to create an inclusive work and community environment for all • Engage in the continuous pursuit of education and knowledge to address the needs of our diverse community

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Our audiences have maintained a steady listenership, which we hope will continue and grow over time.

Podcast Report

TimTalk Podcast Data

Total Downloads/Plays/Listens

Average Comple on

Total Unique Pageviews on Website

At the time of this publication, the Tim Talk podcast will have published episode twelve and covered topics ranging from our role in medical justice to the LGBTQ+ community’s healthcare experiences to domestic violence activism. Our listeners will have heard about experiences of microaggressions, white fragility, gender pronouns, and the pervasive nature of domestic violence. Many of our guests have shared deeply personal experiences in the hopes that others can learn from them and consider how inclusion and diversity work, and how the absence of that can be so painful.

4461

7685

57%

Apple Podcast Listens

Podbean/Spo fy Downloads

Google Podcast Plays

Website Listens

Episode Northern Light Health's Role in Medical Jus ce Promo ng the Desire for Ac onable Change Perspec ves of Diversity in the Community White Fragility and Microaggressions

Total

7/2/2020 7/16/2020 7/30/2020 8/13/2020 8/27/2020 9/10/2020 9/24/2020 10/8/2020 10/22/2020 10/29/2020 Release Date

12 34 13 11 44

72 122

773 581 311 277 279 222 257 283 259 280

56 48 29 27 24 18 18 12 12

945 785 431 365 360 273 318 351 320 313

45 78 50 33 43 56 43 15

How to Be an Ally

Opening Spaces for Dialogue

0 0 0 6 9

Healthcare Experiences LGBTQ+ Coming To Terms with Gender Iden ty Crea ng a Welcoming Environment… Dispelling Myths About Domes c Violence

Currently, we are publishing a series of episodes related to religious diversity within our facilities and our communities, and it should be a great learning experience for all.

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5% 5% Sources of Consump on Spo fy

Over the next few weeks, we’ll hear from: • Rabbi Darah Lerner , Congregation Beth El, in Bangor • Pastor Jerry Mick, Crosspoint Church in Bangor • Marwa Hassanien, who will talk about Islamic celebrations and experiences Planned guests in 2021 include James Varner, a well-known community activist in Maine, and Pamela Hand, a Northern Light Health staff member, who will share her experiences in healthcare as a Native American.

Average Comple on Percentage*

0% 20% 40% 60% 80% 100%

79%

71%

66%

66%

64%

64%

63%

63%

62%

60%

60%

57%

Website

55%

12%

51%

51%

49%

43%

37%

36%

35%

2%

Apple Podcasts

Google Podcasts

Google

Podbean

76%

Podbean

Episode 1 Episode 2 Episode 3 Episode 4 Episode 5 Episode 6 Episode 7 Episode 8 Episode 9 Episode 10

• Majority of the listens have come from our website and Google Podcasts has the highest percentage of podcast comple on.

Here are some of our previous Tim Talk guests.

• Episodes 6 -8 do not have data available in Apple Podcasts Connect.

Data from Podbean, Google Analy cs, Google Podcasts, and Apple Podcasts Updated 11/3/2020

*unable to track listen me on our website

Diversity, Equity, and Inclusion 2021 Council Goals

1. Education

a. Foundational training to be conducted for all staff b. Staff training is a high priority for the DEI director c. Add Caring for One Another as standing item for agendas

Samantha Paradis

Robin Hirsch-Wright

2. Clinical quality/patient outcomes Measure Press-Ganey feedback from diverse patients (Acadia has already done so)

3. Policy completed and implemented regarding patient and visitor discriminatory behavior Prioritize work taking place in Recruiting, review recruiting materials, look at work being conducted to reach diverse applicants nationally, and share applicant feedback.

Tricia Mercer, Ann-Marie Williams, and Amanda Cost

Chris McLaughlin,

SGT. Wade Betters

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Human Resources Report All Northern Light Health members are active in advancing diversity, equity, and inclusion. The following is a few of the activities from throughout the system. Northern Light AR Gould Hospital is developing training to build upon our culture of caring relative to equity,inclusion and diversity and we hope is that we will be able to tap into our new DEI director’s expertise relative to ideas and resources. Mayo and CA Dean are beginning to educate outpatient employees with diversity, equity, and inclusion training. We’ve already held one such session on-site at the end of October and have another one scheduled for November. Thousands of patients enter our clinics annually. Northern Light Eastern Maine Medical Center began discussion for a digital holiday calendar with holidays from around the world, and during the holidays will showcase recipes from around the globe inside the EMMC Café. Northern Light Mercy Hospital began the Mercy book club with a focus on social justice, developing a charter for local diversity, equity, and inclusion committee, and holding ongoing meetings with Portland Adult Education to develop a workforce development proposal. The social work team and others are becoming highly engaged in advancing diversity, equity, and inclusion. We will hold a quarterly Zoom staff meeting. A preview of our Employee Engagement results indicates that staff finds the spiritual support we provided during the height of the COVID pandemic to be very helpful. This work will continue. Discussions and departmental meetings featured a culture of inclusion and caring for one another as a focus. Listening sessions and engagement results are being shared and provide a good foundation to start conversations of inclusion. Employees are showing engagement in ways to improve our culture. Employees asked to participate in a local diversity council. Leaders were asked to include culture of caring as a standard agenda item for department meetings.

Northern Light AR Gould Hospital

Northern Light Mayo Hospital, Northern Light CA Dean Hospital

Northern Light Eastern Maine Medical Center

Northern Light Inland Hospital, Northern Light Sebasticook Hospital, Northern Light Continuing Care Lakewood

Northern Light Blue Hill Hospital, Northern Light Maine Coast Hospital

Northern Light Mercy Hospital

Northern Light Home Care & Hospice

Northern Light Home Office, Beacon Health, Work Health, Work Force, Medical Transport, Pharmacy, Laboratory

Diverse schools at which Northern Light Health conducts on-site or virtual career fairs. Boston University

Morehouse College NC Central University Sacramento State San Francisco State University Southern University

Spellman College Stanford University Stony Brook University Tuskegee University Xavier University of Louisiana

Clark Atlanta University Columbia University, NY Fort Hays University Howard University

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