CEO 6 Month Report

Northern Light telehealth is creating greater access to care, enhancing provider-patient relationships, and coordinating care among providers.

TELEHEALTH

A LOOK BACK • Before COVID-19, we had more than a dozen telehealth services accounting for about 1% of patient volume. During the peak of the pandemic, our telehealth volume increased to 43%. • In Q1, there were 3,238 telehealth visits throughout the system. By Q3 visits had skyrocketed to 86,787. • In August, we launched around the clock telestroke access at six of our hospitals:

1. CA Dean Hospital 2. Blue Hill Hospital 3. Maine Coast Hospital 4. AR Gould Hospital 5. Inland Hospital 6. Sebasticook Valley Hospital

Northern Light Eastern Maine Medical Center provides telestroke coverage weekdays while our partners at Massachusetts General Hospital covers nights and weekends.

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