CEO 6 Month Report

MOVING FORWARD We will further our work toward Northern Light Primary Care to provide user-friendly access. This will include: • Adopting proven best practices for customer experience. • More consistent contact with patients to grow familiarity between provider and individual. • Improved service delivery in assisting patients in the next steps of their care, making the experience easy and simple. • Development of a customer-friendly solution for walk-in-care and same day appointments. • Further development of primary care expertise in population health management. • Development of a universally recommended, effective, and efficient staffing model.

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