CEO 6 Month Report

Northern Light Health has reaffirmed its steadfast commitment to quality and is making strides in performance improvement.

QUALITY

A LOOK BACK • Created a multi-disciplinary Quality Planning Council with members from throughout the system. • Added a quality key performance indicator to our annual system goals to ensure a low-risk infection environment. As part of this work we track COVID-19 testing for all hospital admissions. • Quality Intelligence advancements have also been made to: - Expand support to member organizations to include preparation for the Condition of Participation/Joint Commission surveys (these surveys are required as part of our Medicare participation.) - Develop a workplan to ensure maximum earning of quality incentive payments – strong collaboration with delivery system - Initiate onboarding with practices affiliated with Jackson Laboratory and our newest member, Northern Light Mayo Hospital - Develop a new dynamic, patient-centric tool using Cerner’s HealtheIntent platform – initiate pilot, create scorecard - Encourage expansion of quality metrics and dashboards to include performance by demographic - race, ethnicity, and language

- Develop systemwide quality education, including quality programs and reporting, hierarchical condition categories, and performance improvement

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